Question 1

What are the basic server requirements for a Gluu deployment?

Accepted Answer

We recommend a virtual machine with at least 2 CPU units, 4 GB of RAM, and around 30GB of disk space.

Question 2

Where can I deploy the Gluu Server?

Accepted Answer

Gluu can be deployed on any cloud provider, including Microsoft Azure, Amazon Web Services (AWS), Google Cloud Engine (GCE), and Digital Ocean (DO). For cloud specific notes, please view our VM prep guide.

Question 3

Why don’t all organizations use Multi-Factor Authentication (MFA)?

Accepted Answer

While other authentication technologies are more secure then passwords, and more usable, they are more difficult for organizations to deploy. Organizations know how to enroll passwords and how to reset them.

Question 4

How many users can Gluu handle, and what is the max speed of concurrent logins?

Accepted Answer

The Gluu Server can be scaled horizontally to handle tens of millions of users. To a large extent, performance is driven by configurations made in the underlying database. A well tested data strategy will yield the best results. And we have the capability to authenticate a billion logins per day. Read the press release

Question 5

How many Gluu Servers do organizations typically deploy?

Accepted Answer

Organizations frequently deploy multiple production and development Gluu Servers depending on requirements for high availability, staging, QA and fail over.

Question 6

Does Gluu perform professional services?

Accepted Answer

It depends. For most design and architecture projects, we recommend engaging one of our certified partners.

Question 7

Does Gluu publish its customer list?

Accepted Answer

The Gluu Server is being used in production at educational institutions, government and non-government organizations, and enterprises around the world. References are available upon request. Feel free to download our most recent case studies here.

Question 8

Does Gluu support previous releases in production and pre-production environments?

Accepted Answer

Yes, Gluu supports each release for at least 18 months.

Question 9

Does Gluu provide any per incident support options?

Accepted Answer

No, Gluu only provides annual support options. For per incident support, we are happy to introduce you to one of our talented service partners.

Question 10

Is the Gluu Server free to use in production?

Accepted Answer

Yes. The Gluu Server is, and always will be, 100% free open source software. Check the docs for more information about licenses in use.

Question 11

Can I cancel my support subscription at any time?

Accepted Answer

Either party may terminate the support contract with 30 days written notice.

Question 12

What happens if I cancel my support subscription?

Accepted Answer

All named contacts associated with the customer organization will lose enhanced access to our support services.

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